Welcome to Synergy Salon Supplies - Trade only
Call us 0844 3916777
Call us 0844 3916777
Create gorgeous volume with the Kodo Lock and Roll brushes. Just attach the brush head, blow dry, and set! Who knew applying rollers would be so easy?
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Warranty & Returns
Damaged Consignment
All deliveries must be inspected before signing for receipt. Failure to do so may invalidate any future warranty or carriage claim. Signed as ‘Unchecked’ or ‘Unexamined’ is not acceptable. If there are any signs of damage to the consignment then you must sign as ‘Damaged’. Alternatively, the delivery can be refused and you should contact us immediately to advise of the ‘Refused’ or ‘Damaged’ delivery. In the event that you receive goods which have been damaged in transit, please repackage them and notify us within three working days from the date of delivery. The Company will then advise as to how they should be returned. The original receipt must accompany all returns.
Faulty Goods (Electrical)
If an Electrical item appears to be faulty and it is still within its Warranty period, the Customer (the person who purchased the item from Synergy) must contact Synergy immediately. Proof of purchase will be required at this time. Synergy will endeavour to resolve any problems by sending the product back to the Manufacturer to be assessed. Synergy will return the item to the Manufacturer on behalf of the Customer. Only once the Manufacturer has advised that the item is faulty will a replacement be authorised. Under no circumstances will a replacement be given until the item has been assessed by the Manufacturer. Please note: Warranties only cover product faults. They do not cover general wear and tear or accidental damage, including any issues caused as a result of improper cleaning and/or maintenance.
Faulty Goods (Non-electrical)
If an item delivered appears to be faulty, the Buyer must contact the Company within three working days. The Company will endeavour to resolve any problems. If the Company agrees that the item needs to be returned, it should be repackaged carefully with the original receipt. The Company will advise as to how it should be returned. Faulty goods must be returned with the original receipt before a credit is placed on the account. Faulty goods will be replaced or credited at the Company’s discretion.
Replacements
Upon receipt of returned, damaged or incorrectly supplied items in a satisfactory condition with the original receipt, the Company will arrange to credit the Buyer’s account or arrange a replacement to be delivered. Any items supplied free of charge with a product must also be returned if the product is subsequently returned for credit. Faulty goods must be returned with original receipt to the Company. Faulty goods will be replaced or credited at the Company’s discretion.
Important Information
Once the Company have advised the Buyer as to how the products should be returned, it is vitally important that all items are properly packed to provide adequate protection whilst shipping. The Company cannot be held liable for goods lost or damaged in transit. The original receipt must accompany all returns. The Buyer should obtain a proof of postage receipt from the carrier, as the Company accepts no responsibility for lost parcels. The Company will not entertain claims outside the stated limit.
Delivery Information
We offer Free Delivery for all Web Orders over £100 (excluding VAT + shipping).
Web Orders under £100 will be charged a standard cost of £6.25 + Vat. Delivery costs to the Islands or outside of Scotland may vary and we will advise before delivery of any additional charges to be applied.
We will endeavour to deliver your Order within two working days.
If you have any queries regarding Delivery, please call our Customer Service Line 0844 3916777 or alternatively e-mail us at orders@synergysalonsupplies.com
